We're here to help

Try one memory free — write, speak, or add a photo. It's saved privately until you're ready.

Pricing & gifts — one-time packages, permanent hosting, no subscriptions.

Sign-in help. Can't get in? Use "Forgot password" on the sign-in page, or email us and we'll take a look.

Gifts. Received a gift code? Visit your sign-in page and tap "Claim my gift" after signing in. Lost the code or the email hasn't arrived? Email us with the recipient's name.

Plaques and books. Physical orders go into production after Memorial Mode is activated (and the gift is claimed, for gifts). Track your order status by emailing us your name and order date.

Memorial questions. For anything about a memorial page, its content, or a guest book entry, see our Content & takedown policy — removal requests go to support@mydashlight.com and are handled promptly.

Refunds. One-time purchases can be refunded within 30 days, as long as no plaque or book has entered production. Email support@mydashlight.com.

Trusted Curators. Invited to curate someone's memorial? Accept from the invitation email or the banner after signing in. Questions about your role? We're glad to walk you through it.

To request a copy of your data or delete your account, email support@mydashlight.com. See the full Privacy Policy for details.